Frequently Asked Questions
Ordering
1. How do I order? Can I order on the website?
We don't take payment on the website right now. To order, Request a Quote online (24/7) or call (678) 599-1155 to order (Mon–Sat, 7am–5pm ET). Tell us the product style and color code (if you have one), how much you need and your delivery ZIP code. We'll confirm the order details with you by phone, and then you pay by phone or through a secure payment link we email you.
2. Why do I need to call to confirm my order?
Flooring orders depend on exact quantities, color matching and shipping details, so we confirm every order with you by phone before it's final. On that call we go over products, quantities, delivery or pickup, and your total. Your order isn't final until we've spoken with you.
3. When can I reach you?
Online requests are welcome 24/7. Phone hours are Monday–Saturday, 7am–5pm ET. We're closed Sunday. You can also email allstateflooringxpress@gmail.com. We reply to quote requests the same day.
4. Why don't you show brand names?
We list products by style and color code. If you have a style or color code from a sample, a past order or a project spec, include it in your request and we'll help you match it.
Shipping and pickup
5. Where do you ship?
We ship flooring materials anywhere in the United States. Shipping availability and rates are confirmed with your quote.
6. How much does shipping cost and how long does it take?
It depends on the product, the quantity and your location, so we confirm shipping with your quote. Delivery method and timing depend on your location, and we'll confirm both with your quote.
7. Can I pick up my order?
Yes, by appointment only. Call (678) 599-1155 to schedule a pickup time. We'll share the pickup location when you call. Pickup hours are Monday–Saturday, 7am–5pm ET, by appointment.
8. What if my order arrives damaged?
If your order arrives damaged or incorrect, take photos and call us at (678) 599-1155 within 48 hours.
Products and planning
9. Do you install or refinish floors?
No. We're a materials supplier, so we sell and ship flooring and supplies but don't install or refinish. You're free to use any installer or contractor you like, and they can send their material list straight to us.
10. How do I figure out how much flooring I need?
Use our flooring quantity calculator. Enter your room's square footage, pick a waste allowance (5–20%) and, if you know it, the square feet per box. It's a planning estimate, so check final quantities with your installer before you order.
11. Do you offer samples?
Yes, we offer samples. Request one online or by phone at (678) 599-1155. Samples are free if you pick them up locally. If we ship them to you, you may pay the shipping cost, and we'll confirm that when you request.
12. Do you work with contractors and dealers?
Yes. See our Contractors and Wholesale pages, or choose "Contractor / Builder" or "Flooring dealer / Wholesaler" on the quote form. Contractors and trade buyers get trade pricing. Call (678) 599-1155 or request a quote to get set up.
Payment and tax
13. How do I pay?
After we confirm your order by phone, you can pay over the phone or through a secure payment link we email you. We don't take payment until your order is confirmed. We accept card, ACH bank transfer and Zelle.
14. Is sales tax charged?
Sales tax is shown on your quote unless you have a tax-exempt or resale certificate on file. We accept tax-exempt and resale certificates. Email yours to allstateflooringxpress@gmail.com before you order.